Last updated: September 17, 2025
We accept returns within 30 days of delivery if the item is unused, unopened, and in its original packaging. Customers are responsible for return shipping costs.
Once your return is received and inspected, we will send an email notification. If approved, your refund will be processed to your original payment method within 7–10 business days.
We only replace defective or damaged items. To request an exchange, email us with your order number and photos of the issue.
Certain items, such as opened skincare products, gift cards, and sale items, are not eligible for return or refund.
Email: cinderoaksupply@gmail.com